Call us on +974 4444 3262. " Behind every journey "                                                                                      Call us on +974 4444 3262. " Behind every journey "

FAQS

"Money transfer service is brought to you by Via in association with "My Mobile Payments Ltd", which operates under the brand name MoneyOnMobile and Spice Digital which operates under the brand name Spice Digital".With this facility any customer with an active mobile connection can send/ transfer money to any bank account (in India) by visiting the authorized Via agent. This money is transferred instantly to the beneficiary's bank account through IMPS electronic fund transfer option (Governed by NPCI i.e. National Payment Corporation India).

Step-1: Register & Activate: The customer (sender) walks into the nearest authorized Via outlet and asks the agent that you wish to enroll for Money Transfer service. The Via retailer logs onto the retailer panel using his/her credentials, selects the mobile money order option and completes the enrollment process by providing the customer's full name, complete address, e-mail ID and the active mobile number etc. On submission of the information, system opens the wallet for the sender and he receives IPIN from the system.

Step-2: Add beneficiary: After enrollment, you need to provide details of the beneficiary bank account like beneficiary name, beneficiary's correct account number, location of the beneficiary bank, beneficiary bank IFSC code ( can also be pulled from the link given in the portal) etc.

*The onus of providing the correct beneficiary details lies with the customer, as the system doesn't validate these details.

Step-3: Deposit Cash: Hand over the cash to the Via agent for transfer of the same to the required beneficiary's bank account. The Via agent would initiate the money transfer transaction, based on which you would receive IPIN/ One Time Password (OTP) which needs to be shared with the Via agent. The Via Outlet retailer would enter the same in the system to complete the transaction.

The retailer in this model is just assisting the customer to do the transaction. The funds are transferred from the customer's wallet (gets created at the backend) to the beneficiary's bank account. Once the transfer is made via IMPS, customer would get an instant confirmation of the transaction on SMS.

You may retrieve your booking online through Manage My Booking. Once you retrieve your booking, you have the option to print the itinerary page.Interbank Mobile Payment Service or IMPS offers an instant, 24X7, interbank electronic fund transfer service in India. IMPS enables customers to use Mobile instruments, Internet Banking, ATMs etc. as channels for accessing their bank accounts and placing interbank fund transfers in a secured manner with immediate confirmation features.

Any Indian resident who is 18 years and above can register for this service.

No ID or address proof is required for transferring up to 10,000 Rs in a month. Although you need to provide your basic details to the agent at Via outlet, like full name, complete address, e-mail ID and your active mobile number, in order to register your name one time, as a sender. It is a one-time registration. In order to transfer up to 25,000 Rs in a month, the sender will have to submit the below mentioned POI (proof of identity) and POA (proof of address) documents:-

Documents to be obtained for the identity proof

  • Driver License
  • Passport
  • Aadhaar card
  • Last 3 months of the bank statement.
  • Voter card
  • PAN card

Documents to be obtained for the address proof

  • Rent agreement/Lease copy
  • Latest Electricity Bill
  • Latest Post paid bill
  • Latest Bank Statement
Limit of Fund Transfer per transaction Rs. 5000
Limit of Fund Transfer per month Rs 10000 per transaction for a limited KYC customer and Rs. 25000 for a Full KYC customer)
Minimum Transaction Amount Rs. 100

Yes the beneficiary needs to be registered by the sender with authorized Via agent - during first transaction. Share the details (such as name, mobile number, bank account number, IFSC code) of the beneficiary with the agent. Registration will not be required for next transaction onwards to send money to the same beneficiary. Each customer can have 10 Beneficiaries registered under each wallet to transfer funds. Wallet is linked to Mobile number which will be unique to each customer

No, once a beneficiary is registered, you only need to furnish your registered mobile number. You can change/ remove/ add the beneficiary based on your requirement.

The customer can get attached as many beneficiaries as he wishes to his mobile wallet account.

The money transfer is via IMPS, funds are transferred instantly to the beneficiary bank account

The Money Transfer service is free of charge for the trial period. The service will be chargeable after the trial period.

The charges of the service will be:
Rs.100 -2500: Rs.12 will be charged.
Rs.2501-3500: Rs.15 will be charged.
Rs.3501-5000: Rs.20 will be charged.

The sender needs to pay the transaction fee (in cash) to the authorised Via agent over and above the amount to be transferred to the beneficiary. As long as the customer uses the same number, he/she need not register again. In case the sender changes to a new mobile number, he/she will be registered as a new payee in the system.

  • The money shall automatically be refunded back to the customer's wallet (registered mobile number). For the transactions failed between 12 PM-5 PM, the money shall automatically be refunded by 5:30 PM on the same day, while for the transactions happened between 5 PM to 12 PM(T+1), the amount shall be refunded back to the customer's wallet by 1:30 PM on T+1 day.

  • The sender may please visit any authorized Via outlet and provide his mobile number to re-initiate the transaction (in cases where failure is due the technical reason like time out etc...List of all failure codes with reasons are shared with the agent by Via team etc.)

The details of failed transactions will be shared with Via team to review and same will be transferred back to customer Wallet after verification. Reversal Timings: 12:30pm & 5:30pm for settlement twice a day. Note: Customer will not be charged again for fail transactions as its been charged already

The details of failed transactions will be shared with Via team to review and same will be transferred back to customer Wallet after verification. Reversal Timings: 12:30pm & 5:30pm for settlement twice a day. Note: Customer will not be charged again for fail transactions as its been charged already

ModeTxn TypeMondayTuesdayWednesdayThursdayFridaySaturdaySundayRemarks for TAT
IMPSTimeout (TCC/TRA)(Pending)T + 2 DaysT + 2 DaysT + 2 DaysT + 2 DaysT + 2 DaysT + 2 DaysT + 2 DaysAs per NPCI DMS guidelines
IMPSTimeout (Chargeback, if raised)(Pending)T + 5 DaysT + 5 DaysT + 5 DaysT + 5 DaysT + 5 DaysT + 5 DaysT + 5 DaysAs per NPCI DMS guidelines
IMPSUnknown other than Timeout(Pending)T + 1 dayT + 1 dayT + 1 dayT + 1 dayT + 1 dayT + 3 DaysT + 2 DaysStatement for Weekend is available by Tuesday
NEFTPendingT + 1 dayT + 1 dayT + 1 dayT + 1 dayT + 1 dayT + 2 DaysT + 1 DayAs defined by ICICI